Shipping Policy

At Heritage Bluegrass, we take great care in preparing and delivering every order. From the moment your purchase is placed to the moment it arrives at your door, our goal is to provide a smooth, reliable, and elevated shopping experience.

Because many of our garments are thoughtfully produced with an emphasis on quality, craftsmanship, and attention to detail, processing and delivery times may vary depending on the item ordered.

 

Order Processing

Please allow 2-5 business days for your order to be processed and prepared for shipment.

Orders are processed Monday through Friday, excluding weekends and holidays. Orders placed after normal business hours, on weekends, or on holidays will begin processing on the following business day.

During new collection launches, seasonal releases, sales, or periods of high order volume, processing times may be extended.

Certain products, including limited-release, made-to-order, or specially produced items, may require additional processing time. Any extended processing or production timeline will be noted on the applicable product page whenever possible.

 

Shipping Within the United States

We currently offer shipping within the United States through trusted third-party shipping carriers.

Available shipping options, estimated delivery times, and shipping costs will be displayed at checkout.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please note that estimated delivery dates are provided by the shipping carrier and are not guaranteed. Delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.

 

Shipping Rates

Shipping rates are calculated based on factors including:

• Delivery location

• Package weight and dimensions

• Selected shipping method

• Current carrier rates

Any applicable shipping charges will be displayed before your order is completed.

We may occasionally offer complimentary or promotional shipping on qualifying orders. Any applicable requirements or limitations will be clearly stated at the time of the promotion.

 

Pre-Orders and Limited Releases

Certain items may be offered as pre-orders or as part of a limited release.

Pre-order items are produced or reserved before they are ready for immediate shipment. Estimated shipping dates will be provided on the product page whenever possible; however, these dates are estimates and may change due to production, material availability, quality control, or other unforeseen circumstances.

If your order contains both an in-stock item and a pre-order item, your entire order may be shipped together once all items are available unless otherwise stated.

 

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order. Heritage Bluegrass is not responsible for delays, lost packages, or delivery issues resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us at support@heritage-bluegrass.com as soon as possible. While we will do our best to accommodate changes before shipment, we cannot guarantee that an address can be modified once an order has entered processing or has been transferred to the shipping carrier.

 

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout, when available.

Please allow up to 24-48 hours for tracking information to update after receiving your shipping confirmation.

 

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.

If your package appears to be delayed, please first review the tracking information provided and contact the shipping carrier for additional information.

If a package is confirmed as lost in transit, please contact us at heritagebluegrassllc@gmail.com, and we will review the situation and assist where possible.

Heritage Bluegrass is not responsible for packages that are marked as delivered by the shipping carrier but are subsequently lost, stolen, or missing. We recommend that customers select a secure delivery location whenever possible.

 

Damaged Packages or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery at heritagebluegrass@gmail.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

• Any additional information that may help us review the situation

We will review the issue and work toward an appropriate resolution.

 

International Shipping

At this time, Heritage Bluegrass ships only within the United States. We hope to expand our shipping destinations in the future.

 

Changes to This Policy

Heritage Bluegrass reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective when posted on our website.

We encourage customers to review this policy periodically for the most current information.

 

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: heritagebluegrassllc@gmail.com
Business Name: Heritage Bluegrass LLC

Thank you for choosing Heritage Bluegrass. We appreciate your support and look forward to delivering your order.